Scott Burridge Commercial is regulated by RICS for the provision of surveying services. This means we agree to uphold the RICS Rules of Conduct for Firms and all other applicable mandatory professional practice requirements of RICS, which can be found at www.rics.org. As an RICS regulated firm we have committed to cooperating with RICS in ensuring compliance with its standards. A copy of the firm's complaint procedure and contact details are available upon request or by clicking the following link -
Complaints Procedure download. The firm's nominated RICS Responsible Principal is Barnaby Peters MRICS, enq@sbcproperty.com 01872 277397.
Commercial Agency, Restaurants, Valuation, Landlord & Tenant, Development
Licenced Property Specialist, Inventory, Licenced rent reviews
Commercial Agency, Valuation, Landlord & Tenant, Management
Business Transfer, Leisure, Hotels, Guest House, Restuarant
Please provide a telephone number with your enquiry if possible.
We will endeavour to answer your enquiry within 24 hours.
Daniell House
Falmouth Road
Truro
Cornwall
TR1 2HX
Landline: 01872 277 397
General enquiries - enq@sbcproperty.com
Procedure for Complaints Handling
Scott Burridge Commercial LLP – if you have a complaint, this is the procedure we will follow.
The Managing Partner
Scott Burridge Commercial LLPDaniell House, Falmouth Road
Truro, Cornwall TR1 2HX enq@sbcproperty.com 01872 277397
- Upon receipt of your complaint the Partner will be appointed to deal with it and you will be notified of their name and contact details.
- Where your complaint is initially made orally, whether face to face or by phone please also provide us with a written summary of your complaint to the address above. We will acknowledge your written complaint within 3 working days.
- Once we have received your written summary of the complaint, we shall fully consider your complaint and we will contact you in writing within 15 days of your written summary in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
- If you remain unsatisfied you should contact us again and the matter will be reviewed by another available Partner. We will write to you again within 15 working dates of receiving your request to review our response with our final viewpoint on the matter.
- If you remain dissatisfied with any aspect of our handling of your complaint, (or more than 8 weeks have elapsed from the first written (email or letter) complaint you can then request for an independent review via a third party redress provider:
Commercial client (business to business)
The Centre for Effective Dispute Resolution (CEDR)
The Centre for Dispute Resolution
100 St Pauls Churchyard
London EC4M 8BU
0207 7536 6000
info@cedr.com
www.cedr.comCustomer (consumer client)The Property Ombudsman (TPOS)
Unit 159756
PO BOX 7169
Poole, BH15 9EL
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk
Regulated by RICS
Scott Burridge Commercial is regulated by RICS for the provision of surveying services. This means we agree to uphold the RICS Rules of Conduct for Firms and all other applicable mandatory professional practice requirements of RICS, which can be found at www.rics.org. As an RICS regulated firm we have committed to cooperating with RICS in ensuring compliance with its standards. The firm’s nominated RICS Responsible Principal is Barnaby Peters MRICS, enq@sbcproperty.com 01872 277397.
SBC Property and Scott Burridge Commercial is the trading name of Scott Burridge Commercial LLP and is a Limited Liability Partnership registered in England and Wales (LLP No. OC358576). We use the term partner to refer to a member of Scott Burridge Commercial LLP. Registered office c/o RRL, Peat House, Newham Road, Truro, Cornwall TR1 2DP.